Shipping policy

SHIPPING POLICY

At Prevalence, we are committed to processing and delivering your order as efficiently as possible. Please review our shipping policy before completing your purchase.

ORDER PROCESSING

Please allow 3–7 business days for your order to be processed before shipment. Processing times may be longer during product drops, holidays, sales, or periods of high order volume.

Business days do not include weekends or holidays.

SHIPPING TIMES

Once your order has been processed and shipped, estimated delivery times are typically 3–7 business days for domestic orders.

Shipping times are estimates and are not guaranteed. Delays caused by shipping carriers, weather, holidays, or other circumstances outside of our control may occur.

TRACKING INFORMATION

Once your order has shipped, tracking information will be sent to the email or contact information provided at checkout.

Please allow up to 48 hours for tracking updates to become available.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout. Prevalence is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. Address changes are not guaranteed once an order has entered processing.

LOST, STOLEN, OR DELAYED PACKAGES

Prevalence is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.

If your package is delayed or missing, please contact the shipping carrier directly using your tracking information.

RETURNED PACKAGES

If an order is returned to us due to an incorrect address, failed delivery attempt, or other customer-related shipping issue, additional shipping fees may be required to resend the order.